BLC Taito manages the whole asset lifecycle with Miradore
Finnish Managed Service Provider BLC Taito fulfills its clients IT needs by combining the latest and the best hardware and software solutions and services from different providers. Their complete service offering includes everything from installation to maintenance, management and support for companies of 10-1000 employees.
The challenge
BLC Taito had been using Miradore Management Suite to manage around 5000 desktop computers for dozens of small and medium sized companies in Finland. As Miradore’s solution didn’t yet have all the required features, it was combined with other options. In the long run, BLC Taito preferred to work with just one desktop management partner. With a single tool, it would be much easier to operate an efficient service desk and customer support for multiple customers.
The solution
After Miradore had released their Patch Management module, BLC Taito decided to review its desktop management options. Thanks to its ease of use, effortless integration with other solutions, and its capabilities to automate tasks through the entire device lifecycle, Miradore beat the competition hands down.
“During the review we realized how incredibly comprehensive Miradore Management Suite had become. This continuous improvement is a big part of its beauty – Miradore never stops developing the solution to better match customers’ needs,” says Jani Kiri, Team Leader for Service Desk and Lifecycle Management at BLC Taito.
According to Kiri, the lifecycle management features that stood out included an excellent asset register, automated software updates and licensing, and last but not least, patch management.
The fact that clients can install and update applications and different operating systems remotely with Miradore Management Suite’s self-service portal makes BLC Taito’s work both easier and more time efficient. And, in case BLC Taito’s IT professionals ever to turn to Miradore for support, that is quickly at hand.
“Miradore offers better customer support than any other vendor we have worked with. They’re very responsive and approachable, and they have the expertise to solve even the most challenging technical issues.”
To ensure that BLC Taito stays as happy in the future as it is today, the two companies keep a habit of regular meetings. This means everyone is always up to date about changes, and products will be developed in tandem with emerging needs.
“This is what our successful co-operation is all about: clear communication leading to constant improvement,” Kiri concludes.
Main benefits
- Device lifecycle management
- Automation
Suosittelija:
Miradore offers better customer support than any other vendor we have worked with. They’re very responsive and approachable, and they have the expertise to solve even the most challenging technical issues.
Jani Kiri, Team Leader for Service Desk and Lifecycle Management at BLC Taito
Tiedot
Lisätietoja
Tagit
Liiketoimintaprosessi
Tietohallinto |
Erikoisosaaminen
Integraatiot | |
It-infra loppukäyttäjäpalvelut | |
It-infrapalvelut | |
It-omaisuuden hallinta | |
Ohjelmistokehitys | |
Tietoturva |
Toimialakokemus
IT |
Teknologia
Microsoft | |
Windows |
Tarjonnan tyyppi
Valmisohjelmisto | |
Tuki- ja ylläpitotyö |
Omat tagit
Miradore - Asiantuntijat ja yhteyshenkilöt
Miradore - Muita referenssejä
Miradore - Muita bloggauksia
It- ja ohjelmistoalan työpaikat
- Laura - Tietoturva-asiantuntija
- Nordea - Senior Full Stack Developer with IAM knowledge
- Tecinspire Oy - Dev Team Lead - Kehityksen tiimipäällikkö
- Laura - IT Manager
- Laura - Network Specialist
- Laura - Tiedonhallinnan erityisasiantuntija
- Laura - Junior Cyber Security Specialist
Premium-asiakkaiden viimeisimmät referenssit
- Ampersand Design Oy - Asiantuntijuuden vahvistaminen referenssitarinoilla
- Verkkovaraani Oy - Lentorata.fi-sivuston saavutettavuusauditointi
- Innofactor Oyj - Apotek 1 tarjoaa innovatiivisia palveluja Azure Kubernetes -ratkaisun avulla
- Innofactor Oyj - Business Centralin lisäarvoratkaisut tehostavat Domicetin liiketoimintaa
- Efima Oyj - Case Martela: Luottamus ERP-kumppaniin rakentui tehtaan lattialla
- Valve - Korsisaari uudistunut verkkopalvelu
- Valve - Musiikkituottajat – IFPI Finland ry verkkopalvelun uudistus
Tapahtumat & webinaarit
- 21.05.2024 - The path to productization
- 21.05.2024 - Ilmainen ERP-webinaari: NAV:stä Business Centraliin | Business Centralin mahdollisuudet versionvaihdon jälkeen
- 23.05.2024 - Ilmainen BI ja ERP-webinaari: Paradigman muutos
- 28.05.2024 - SprintIT webinaari ti 28.5. klo 10: Odoo Raportointi - Sitä saat mitä mittaat!
- 29.05.2024 - Efistream-webinaari: Näin rakennat modernin taloushallinnon, joka tukee tiedolla johtamista
- 29.05.2024 - Ilmainen ERP-webinaari: Forbesin maailman parhaaksi valitseman liiketoimintaohjelmiston, Business Centralin, esittely ja demo
- 30.05.2024 - Palvelumuotoilu osana DevOpsia
Premium-asiakkaiden viimeisimmät bloggaukset
- Ready Solutions Oy - Tietomallit osana informaatioarkkitehtuuria
- Timeless Technology - Milesight UR32L Lite Series teollisuusreititin hintaan 115,00€!
- Innofactor Oyj - Dynasty Asiointipalvelun 3 tärkeintä hyötyä
- Efima Oyj - Microsoft Fabric -sanakirja: esittelyssä Fabricin analytiikkatyökalut
- Staria Oyj - Citycon ulkoistaa pohjoismaiseen talous- ja vuokrahallintoon liittyvät toiminnot Starialle
- Timeless Technology - Perlen 4G ja 5G reitittimet: Virtaviivaista verkonhallintaasi Docker OCI-säilöillä.
- Ready Solutions Oy - Lakehouse – alusta vai tietovarasto moderniin analytiikkakehitykseen?
Digitalisaatio & innovaatiot blogimediaBlogimediamme käsittelee tulevaisuuden liiketoimintaa, digitaalisia innovaatioita ja internet-ajan ilmiöitä |