About this opportunity

Welcome to the GPE and Open Banking team. We add value by providing payments related global services to Nordea’s customers. As the IT Analyst / Senior IT Analyst you’ll play a valuable role in giving our customers access to the best banking in the world.

What you’ll be doing:

• When deploying fixes, preventive changes or minor enhancements, you check that the developers and testers have prepared the change, you plan and schedule the deployment steps and you coordinate the actual deployment and verify that the deployment was successful. You may also be performing the deployments and planning and executing tests
• When a new application or a major upgrade is needed, you will be co-operating with development project. You will review requirements and designs to make sure that they will result in easy to maintain solution, receive training and documentation, contribute to go-live rehearsals and in the deployment and, finally, take responsibility of running the production
• When a production incident occurs: You will collect system logs, monitoring data and other information, you will estimate the impact, invoke more support staff if needed, propose solutions and verify that the IT service has been recovered and restored
• Continuously improving the IT service that we provide: You participate in root cause analysis meeting after incidents and propose preventive measures to avoid recurrence, you identify ways to improve production stability and efficiency and you participate in discussions on how we can improve our tools, processes and daily practices

The Senior IT Analyst is a technical expert for the applications assigned. The Senior IT Analyst is expected to support in any technical issues with the assigned applications in production. The Senior IT Analyst is also expected to provide expertise to the development team when new functionalities are built on top of the existing applications.

IT Analyst / Senior IT Analyst is responsible for:

• Having in-depth knowledge of the applications they support and contribute to all processes related to maintenance and operations. Application specific training will be provided
• Having knowledge to understand the technical impact of an incident and prioritize maintenance work accordingly
• Working in close collaboration with other stakeholders from the inception of a project/change till the time it is live in production

Work includes occasional overtime and may include on-call duties. You’ll join a growing team where professionalism, team work and continuous learning are appreciated. The role is based in Helsinki or Gdansk. We are looking for 3 new team members.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Have good working knowledge of how IT systems are deployed and how monitoring and logging is used when running critical systems in production
• Are experienced in incident handling, problem management and change management; preferably using ITIL framework
• Have worked previously in banking or with payments and accounts
• Are familiar with some of the infrastructure or middleware technologies that our applications use such as Weblogic, SQL databases, Kafka and knowledge of automation and testing tools
• Are eager to always learn more
• Fluent in English, both written and spoken

Your experience and background: 

• You have a formal degree in Information Technology or several years of equivalent work experience

If this sounds like you, get in touch!

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