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St1 sales, logistics and finance system landscape renewal

ReferenssiSt1 is a Nordic energy group that operates in several business areas in Finland, Sweden and Norway. In the operations they implement their vision to be the leading producer and seller of CO₂-aware energy. Over the past decades, St1 has grown organically and also inorganically by acquiring rights to brands in the Nordics from both ExxonMobile and Shell but most importantly, by starting operations to produce biofuels, windpower and geothermal heat.

As a consequence, the system landscape supporting sales, logistics and finance operations was a mixture of legacy and unharmonized systems. In 2015, the decision was made to start harmonizing the system landscape in order to gain better control of operational and development costs as well as to be able to easily build up additional customer facing services on top of the harmonized platform. The actual work started at the beginning of 2016 and the key components of the new landscape were Salesforce, Magento (online sales and services), MS Dynamics 365 for Finance and Operations, PROS pricing solutions, MS PowerBI as well as IBM’s Integration Bus.

St1 selected Midagon as the independent harmonization program management partner in a multi-vendor environment. Midagon’s Program Manager worked in partnership with St1’s CIO, Enterprise Architect and Head of ERP and Pricing Solutions to setup the program structure, practices and controls. Midagon’s Program Manager performed and oversaw all the program management tasks from planning to post-go-live care, interfacing with the external suppliers and integrator team. Midagon’s contribution ensured that all practical aspects of program management were handled effectively, in St1’s best interest, and using practices adjusted to the client environment and extensive experience gained in other similar projects.

Over the course of 3 years, the program deployed a new harmonized system landscape to support operations for sales, both call center and online, logistics and finance in Norway, Finland and Sweden. While most of the capabilities were based on standard solutions from system vendors, customizations were used where solutions felt short or a competitive advantage was gained. The new landscape is critical in ensuring correct and accurate delivery of fuels, timely financial compensation in the station networks and financial accuracy in all operations. It is also a key component in supporting a harmonized platform for further service deployments and system implementations saving both time and money in design, deployment and operations.

St1 contacts: Linda Pihl (Head of ERP and Pricing Solutions) and Henri Halmelahti (CIO)

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